Non-Emergency Medical Transportation
You have a patient with appointments to keep and no one to get them there. Family can’t keep taking time off work. A regular cab won’t help with the wheelchair or the transfer. And every ride you chase by phone is time taken away from patient care.
One call to NOW Shuttle in Kelowna books the trip, or the whole run of recurring appointments. We confirm the fare with you first, and the driver assists your patient door to door, both ways.
For patients who are medically stable and travel seated or in their own mobility device.
Licensed by the BC Passenger Transportation Board. Credentials your team can check.
Wheelchair vans and sedans. Ramp-equipped vans with secure tie-downs for manual and power chairs.
A transportation partner of the Province of British Columbia’s Travel Assistance Program (TAP BC).
For care teams
The trips your unit arranges most.
Built for patients with sensitive transport needs, booked by the people who plan their care.
Recurring appointments
Weekly treatments, therapy and follow-ups at the same pickup time. Book the series once instead of every ride.
Specialist and imaging appointments
Kelowna General Hospital, BC Cancer Kelowna, and specialist and imaging clinics across the city, with the return trip handled.
Discharge home
From the ward to the patient’s front door. The driver assists from the unit to the vehicle and into the home at the other end.
Manual and power chairs
Ramp-equipped vans with secure tie-downs. Give us the chair’s make and model and we confirm the fit before the trip is booked.
Door to door, both ways
From the door of the home or care facility to the door of the unit, and back. Not the curb, not the parking lot.
Fare confirmed before booking
We confirm the trip details and the fare with you before the ride is booked, so there are no surprises for the patient or the family.
Recurring appointment trips
Book the series once. Stop rebooking every ride.
Weekly treatments, therapy sessions, follow-ups and checkups. Give us the patient’s schedule once and we run every trip at the same pickup time, so your unit is not on the phone before each appointment.
To arrange recurring trips for a patient, call today.
One call to book
How a patient trip works
1
Tell us the trip
Call (250) 540-6746 with the pickup address, destination and appointment time.
2
Tell us how the patient travels
Wheelchair (make and model), walker, or a companion. We match the vehicle to the patient.
3
Trip and fare confirmed
We confirm the trip details and the fare with you before the ride is booked.
4
Assisted both ways
The driver assists from door to door. Return trips can be scheduled in advance or arranged on demand.
Our drivers are trained in mobility assistance and transfers. They are not paramedics, so we carry patients who are medically stable and travel seated or in their own mobility device. If a patient needs clinical care on the way, we will tell you on the call.
Where we go
Where we take Kelowna patients.
Around Kelowna
Kelowna General Hospital, BC Cancer Kelowna, specialist and imaging clinics, treatment and therapy appointments, care homes, and home after discharge.
Into Kelowna for care
Patients coming to Kelowna for treatment from Vernon, Penticton, Kamloops and the Kootenays.
Kelowna to Vancouver
Kelowna patients travelling to Vancouver hospitals for specialist care.
Common trips
- Recurring appointments
- Kelowna General Hospital
- BC Cancer Kelowna
- Specialist and imaging clinics
- Care homes
- Home after discharge
Trip not on the list? Call and ask.
Google reviews
What patients and families say
Reviews from people who have ridden with us.
We hired NOW Shuttle to transport my mother-in-law from her long term care home in Ashcroft, to the family ranch for funeral. We were having a tough time finding a vehicle to accommodate transport due to her being in a Broda (bigger than most) wheelchair… Zia was absolutely wonderful with her!
Kerry PascoGoogle review
Now Shuttle saved me by getting me to an important medical appointment. The van was spotless. The driver Mike was punctual and friendly. My appointment went longer than expected and there was no complaint from the driver… You also went above and beyond sending me a form so I can look into direct billing through my disability.
Mary YuskoGoogle review
Fantastic accessible transportation option. Seamless transport for a situation that otherwise would have been really difficult for my aging dad. Driver was kind, on time, and thorough. I would definitely use this option again!
Jill ZachariasGoogle review
Travel Assistance Program
Patient travelling for specialist care?
NOW Shuttle is a transportation partner of the Province’s Travel Assistance Program (TAP BC). It applies when a patient travels to specialist care outside their own community, for example from another town into Kelowna, or from Kelowna to Vancouver.
- The patient’s fare is 33% less than our regular adult fare, with a completed TAP form and a TAP confirmation number.
- The companion travels free when the form states a companion is required.
- TAP forms come from the referring physician, nurse practitioner, or a hospital social work department.
Setting up your unit?
One call gets your team ready to book. We will cover three things.
1
How trips will run
Pickup from the home or facility, assistance to the unit door, and how return trips are handled.
2
Recurring schedules
Regular appointments set once, at the same pickup time each week.
3
Booking cards for your desk
We can visit your unit and leave booking cards for your front desk.
For care teams
Questions care teams ask
Can you take a patient in a power wheelchair?
Yes. Our ramp-equipped vans have secure tie-downs for manual and power chairs. Give us the chair’s make and model when you call and we confirm the fit before the trip is booked.
Do your drivers provide medical care?
No. Our drivers are trained in mobility assistance and transfers. They are not paramedics, so we carry patients who are medically stable and travel seated or in their own mobility device. If a patient needs clinical care on the way, we will tell you on the call.
What do you need from us to book?
The pickup address, destination and appointment time, and what the patient travels with: wheelchair (make and model), walker, or a companion.
When is the fare confirmed?
Before the ride is booked. We confirm the trip details and the fare with you on the call.
What if the appointment runs long?
Return trips can be scheduled in advance or arranged on demand, so the patient is not stranded if the appointment runs over.
Can you set up recurring appointment trips?
Yes. Give us the patient’s schedule once and we run each trip at the same pickup time every week. Call today to set it up.
Do you take patients outside Kelowna?
Yes. We bring patients into Kelowna for care from Vernon, Penticton, Kamloops and the Kootenays, and take Kelowna patients to Vancouver hospitals.
How does a patient qualify for the TAP discount?
TAP applies when a patient travels to specialist care outside their own community. With a completed TAP form and a TAP confirmation number, the fare is 33% less than our regular adult fare. TAP forms come from the referring physician, nurse practitioner, or a hospital social work department.
Can a family member book instead?
Yes. Families call the same number, and we confirm the trip, the vehicle and the fare with them.
Book a patient trip
Have a patient who needs a ride?
Call and tell us the trip. We confirm the vehicle, the fare and the pickup time with you on the phone.
Booked with us before? Call and we will set up your unit again. To arrange recurring trips, or to have us visit your unit and leave booking cards for your front desk, call today.
For a medical emergency, call 911. NOW Shuttle is a non-emergency service and does not provide medical care or monitoring.
Licensed non-emergency accessible transportation throughout the BC Interior and beyond. 3208 24 St, Vernon, BC V1T 4N6.
Booking and enquiries: (250) 540-6746 · info@nowshuttle.ca · Privacy Policy
Travel Assistance Program discounts require a completed TAP form from a referring physician, nurse practitioner or hospital social work department and a TAP confirmation number. NOW Shuttle is not affiliated with, and does not speak for, the Ministry of Health or Interior Health.